Dedicated agents handling voice, live chat, email, and social — fluent in Arabic and English, working your hours, representing your brand like it's their own.
No add-on fees, no hidden costs. Every service below is part of your dedicated team's scope from day one.
Inbound and outbound call handling with professional Arabic and English agents aligned to your brand tone.
Real-time chat agents for your website, app, or marketplace — reducing cart abandonment and boosting conversions.
Timely, branded email responses with SLA tracking and escalation workflows using your existing helpdesk.
Monitoring and responding to comments, DMs, and mentions across Instagram, X, Facebook, and WhatsApp.
Weekly performance dashboards — response time, resolution rate, satisfaction scores, and trend analysis.
End-to-end order status, returns, refunds, and complaint handling for e-commerce and retail operations.
Specialized professionals placed across these sectors — each with industry-specific knowledge and workflows.
A structured, low-friction process that gets you a qualified professional without the usual hiring headaches.
We learn your product, brand voice, tone guidelines, and most common customer queries in a 30-minute briefing.
We handpick 2–3 pre-vetted agents from our pool — matched on language, experience, and personality fit for your brand.
You interview and approve every agent before they start. Full control, zero pressure.
Agents are trained on your systems, scripts, and tools. Most go live within 7–14 business days.